Privacy Policy
Frequently asked questions
Here are some common questions about our company.
| Section Title | Content to Include | Compliance Focus |
| 1. Introduction & Scope | State that SAA Enterprises ("we," "us," or "our") is the data controller. Effective date must be listed. Explain this policy covers all website visitors and customers, domestically and internationally. | Transparency, GDPR Requirement |
| 2. Data We Collect | Categories of Personal Data: Contact Data (Name, Email, Address, Phone), Financial Data (Payment details processed by secure third-party processors like Shopify/Stripe—you never store the full card number), Order Data (Products purchased, shipping information), Technical Data (IP address, browser type, device details), Usage Data (Pages visited, time spent, referrals). | CCPA/CPRA & GDPR Article 13 |
| 3. How We Use Your Data (Purpose & Legal Basis) | Explain the purpose and the Legal Basis (for GDPR): Fulfilling Orders (Legal Basis: Contract), Customer Support (Legal Basis: Legitimate Interest), Marketing Communications (Legal Basis: Consent), Website Security (Legal Basis: Legitimate Interest), Legal Obligations (Legal Basis: Legal Obligation). | GDPR Article 6 & 13 |
| 4. Sharing Your Personal Data | List categories of recipients: Payment Processors, Shipping Carriers (e.g., FedEx, DHL), Marketing/Advertising Partners (e.g., Google, Facebook), Analytics Providers (e.g., Google Analytics, Shopify), IT & Hosting Providers. State explicitly: We do not sell your core personal data (Name, Address) for monetary consideration. However, we may "share" (as defined by CCPA/CPRA) certain Technical/Usage Data with advertising partners for cross-context behavioral advertising. | CCPA/CPRA "Sharing" & GDPR Adequacy |
| 5. International Data Transfers (For EU/UK Users) | State that your data is processed and stored outside the EU/UK (e.g., in the USA). Explain that you use Standard Contractual Clauses (SCCs) and other protective measures to ensure data protection standards remain high. | GDPR Chapter V Requirement |
| 6. Your Data Rights (USA & EU) | EU Rights (GDPR): Right to Access, Right to Rectification, Right to Erasure (Right to be Forgotten), Right to Restriction of Processing, Right to Data Portability, Right to Object (especially to marketing). USA Rights (CCPA/CPRA): Right to Know, Right to Delete, Right to Opt-Out of Sale or Sharing, Right to Limit Use of Sensitive Personal Information. | CCPA/CPRA & GDPR Article 12-23 |
| 7. Cookies and Tracking Technologies | Link to your separate Cookie Policy page (see below). State that we use cookies for functionality, analytics, and marketing. Crucially, state that non-essential cookies require user consent. | GDPR ePrivacy Directive |
| 8. Data Retention | State that data is held only as long as necessary to fulfill the purposes collected, comply with legal/tax obligations (e.g., transaction records held for 7 years), and resolve disputes. | GDPR Article 5 Requirement |
| 9. How to Exercise Your Rights | Provide a dedicated email address (e.g., privacy@saa-scrubs.com) and a web form/phone number for users to submit requests. State that you will verify their identity before responding. | CCPA/CPRA Requirement |
| 10. Contact Us | Full business name, address, and contact details for the data controller (SAA Enterprises). | Transparency |
| Section Title | Content to Include | Compliance Focus |
| 1. What Are Cookies? | Brief definition of cookies and similar technologies (e.g., pixels, web beacons). | Clarity |
| 2. Types of Cookies We Use | Strictly Necessary Cookies: Essential for the site to function (e.g., shopping cart, security). No consent required. Performance/Analytical Cookies: Measure site performance (e.g., Google Analytics). Consent required. Functionality Cookies: Remember your choices (e.g., language preference). Consent required. Targeting/Advertising Cookies: Used to build a profile of your interests and show relevant ads. Consent required. | GDPR/ePrivacy |
| 3. How to Manage Your Preferences | Explain that users can accept or decline cookies via the Cookie Banner and link to the browser settings (Chrome, Firefox, Safari, Edge) for managing cookies manually. If your website builder has a preference center, link to that as well. | GDPR Article 7 |
| 4. List of Main Third-Party Cookies | List the primary third parties (e.g., Shopify, Google Analytics, Google Ads, Facebook Pixel) and what they do. | Transparency |
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +92 314 2949734, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.